FAQ

Q3: Are there any current promotions?
A3: Yes! Please follow us on Instagram/Facebook for the latest offers.

Q12: Is there a discount for bulk purchases?
A12: Yes, we offer special pricing for bulk or corporate orders. Please contact us directly for more information.

Q6: Do you deliver to Mainland China?
A6: We currently do not offer direct delivery to Mainland China, but you can make order on our mainland china official website or e-commerce platform.

Q16: Do you offer overseas shipping?
A16: We do not ship to overseas at this moment.

Q17: How long does it take for online orders to be delivered?
A17: Orders will be delivered to the selected location within 3–5 working days (excluding the first to third day of Lunar New Year).

Q2: What are your best-selling products?
A2: Our signature Palmier and assorted Palmiers are the most popular, especially our premium gift tins.

Q4: What is the shelf life of your products?
A4: Most products have a best before date of 3 to 6 months, depending on the type and packaging. Please refer to the label for exact details.

Q5: Do you offer mixed gift sets with both cookies and palmiers?
A5: Yes, we offer seasonal or special edition gift sets that include a mix of cookies and palmiers.

Q8: Will you offer other types of tin packaging?
A8: Yes! We are constantly designing new tins and gift boxes to enhance your gifting experience. Follow us for new launches.

Q10: Are your products Halal certified?
A10: Yes, Cookies Quartet is officially Halal certified by the Islamic Community Fund of Hong Kong.

Q15: Are your products vegetarian-friendly? Do they contain butter?
A15: Most of our cookies contain butter and are not vegan. However, we are exploring vegetarian-friendly options.

Q7: Do you have any stores in Taiwan?
A7: We have channels in Taiwan currently offering our products.

Q9: Are your products safe for international travel/customs?
A9: Yes, our products are sealed and packaged according to international standards and are generally safe to bring across borders. However, we recommend checking specific country importing regulations.

Q11: Do you provide greeting cards?
A11: Yes, we offer complimentary greeting cards for gifting. Simply let us know during checkout.

Q13: Do you offer custom gift options?
A13: Yes! We provide customisation options for gift packaging and sets.

Q14: Do you offer corporate or event customisation services?
A14: Absolutely. We provide tailored solutions for businesses, weddings, and special occasions. Contact us for a quote.